Terms of Service

Effective date: 11 August 2026

These Terms are an agreement between you and DoctorBooking (placeholder) ("we", "us") about your use of the HealthCare application and website (the "Service"). By ticking the acceptance box when you sign in, you agree to these Terms and to our Privacy Policy.

1. ⚠️ HealthCare is not a medical provider, and is not for emergencies

If this is an emergency, stop and call the emergency services or go to the nearest hospital. The Service is not monitored in real time, a doctor may not read your message for hours or days, and nothing here is a substitute for emergency care.

We do not practise medicine. HealthCare is a platform that connects you with independent doctors and healthcare facilities. We do not employ the doctors listed, we do not supervise their clinical decisions, and we are not a party to the relationship between you and your doctor.

No medical advice comes from us. Any diagnosis, prescription, advice or opinion you receive through the Service comes from the doctor who gave it, and they are professionally responsible for it. Nothing shown in the app — including a doctor's rating, specialty, or availability — is a recommendation by us that you should consult that person.

2. Who may use the Service

You must be 18 or over to hold an account. If you are booking for a child or for an adult who cannot book for themselves, add them as a dependent on your own account, and only do so if you are entitled to act for them and to give us their details.

3. Your account

Your phone number is your identity. You sign in with a one-time code sent by SMS.

Do not share that code with anyone, including anyone claiming to be from HealthCare or from

a clinic. We will never ask you for it.

Anything done through your account is treated as done by you. Tell us immediately at

[email protected] if you lose control of your phone number or suspect someone else is using your account.

Give accurate information. Booking under a false name, or with someone else's phone number,

puts a real person's medical record at risk and is a breach of these Terms.

4. Appointments

Booking through the Service reserves a time with that doctor. The doctor may cancel or move

it, and so may you.

You can hold a limited number of upcoming appointments with the same doctor at once. This exists

so that one person cannot take every available slot.

Cancel if you cannot attend. A slot you do not use and do not release is a slot another

patient could not have.

If a doctor withdraws availability — removes a shift, closes a location, or leaves a facility —

appointments in that period are cancelled and you are notified in the app and by SMS.

We do not guarantee that any doctor is available, or that an appointment will take place.

5. Payment

Payment for a consultation is a matter between you and the doctor or facility. The Service currently takes no payment from patients and processes no card or wallet transactions. Any fee shown in a doctor's profile is information the doctor supplied, is indicative only, and may change.

6. Prescriptions and the dispensing code

A prescription written through the Service carries a dispensing code, shown in the app and

printed on the prescription.

⚠️ The code is the key to that prescription. Anyone who presents it at a pharmacy can look

up the prescription and collect the medicines on it. Do not photograph, post, or forward it to anyone you are not sending to the pharmacy on your behalf.

Codes expire. An expired or fully-collected prescription cannot be filled again.

A pharmacy records what it hands over. If a record looks wrong, contact the pharmacy or us — do

not rely on the app to correct itself.

7. Messaging your doctor

Chat is for follow-up questions about care you are already receiving. It is not a consultation, it is not monitored, and it must not be used for anything urgent. A doctor may decline to answer a clinical question in chat and ask you to book a visit — that is a clinical judgement, not a fault in the Service.

8. Reviews

You may review a doctor after a completed appointment, once per appointment. Reviews must be your own honest experience. Do not post anything false, abusive, or that identifies another patient. Do not write a review in exchange for anything.

We may remove a review that breaches these rules. The doctor may publish a reply to your review.

9. Things you must not do

You must not:

impersonate anyone, or create an account for someone who has not asked you to;

try to look up a prescription, record, or account that is not yours — including by guessing

dispensing codes;

scrape, bulk-download, or systematically copy doctor listings or any other content;

interfere with the Service, probe it for vulnerabilities without our written permission, or work

around rate limits and security controls;

upload malware, or content you have no right to upload;

use the Service to advertise, recruit, or sell anything.

10. Doctors, pharmacies and facilities on the platform

Professionals apply to join and we review the documents they submit before approving them. That review is a check of the paperwork presented to us — it is not a guarantee of anyone's qualifications, licensing, competence, or the outcome of any treatment. Verify credentials yourself where it matters to you, and report anything that looks wrong.

11. Your content

You keep ownership of what you write and upload. You give us permission to store it and to show it to the people the Service is designed to show it to — your doctor, the pharmacy holding your code, and other users in the case of a published review. We do not use your content for anything else.

12. Availability

We try to keep the Service running, but we do not promise it will be uninterrupted or error-free. We may change, suspend, or discontinue features. If we discontinue the Service altogether, we will give you notice and a reasonable opportunity to obtain a copy of your records.

13. Limitation of liability

To the maximum extent permitted by law:

We are not liable for the clinical care you receive, for a doctor's acts or omissions, for a

pharmacy's dispensing, or for any decision you make on the basis of information in the app.

We are not liable for a doctor cancelling, being late, or not attending.

We are not liable for indirect or consequential loss, or for loss of profit or data.

Nothing in these Terms excludes liability that cannot be excluded by law — including liability for death or personal injury caused by our own negligence, or for fraud.

14. Suspension and termination

You may stop using the Service at any time and ask us to close your account. We may suspend or close an account that breaches these Terms, that puts other users' safety or data at risk, or where we are required to do so by law. Closing an account does not delete medical records — see the Privacy Policy for why, and for how long they are kept.

15. Changes to these Terms

We may update these Terms. Each version has a version number and an effective date, and we record which version you accepted. If a change materially affects your rights, we will ask you to accept the new version in the app before you continue using the Service.

16. Governing law

These Terms are governed by the laws of the Republic of Iraq, and the courts of Iraq have jurisdiction over any dispute.

17. Contact us

DoctorBooking (placeholder) Placeholder address, Baghdad, Iraq [email protected]

2026-08-11